Refund policy
Return & Refund Policy
At Fiitara, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days from the date of delivery.
To be eligible for a return, the item must:
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Be unused and in the same condition that you received it.
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Be in its original packaging with all tags and accessories intact.
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Not show signs of wear, damage, or misuse.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or exchange once opened or used:
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Posture correctors and support braces.
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Compression socks and wearable support products.
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Personal care and hygiene products.
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Products damaged due to improper use.
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Items purchased during special sales or promotional offers.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
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Your order number.
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Clear photos or videos showing the issue.
After verification, we will arrange a replacement or issue a full refund at no additional cost.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
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Refunds will be processed within 5–7 business days.
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The amount will be credited to your original payment method.
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Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Order Cancellation
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Orders can be cancelled before they are shipped.
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Once an order has been dispatched, cancellation requests may not be accepted.
Shipping Charges
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Original shipping charges are non-refundable.
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Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: fiitaraofficial@gmail.com
Website: https://fiitara.com
We are committed to providing a smooth and hassle-free shopping experience for all our customers. Thank you for choosing Fiitara.
